Legal Counsel – Consumer (HBB, content and non-mobile products)

Posted on 16th November 2023
Type Full Time
Specialism Regulatory
Location Newbury or London
Deadline 14th December 2023

Job Description

Location: Newbury or London + (*Hybrid)
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: Full time 37.5 hours per week


At Vodafone UK we believe that through collaboration and connection we can achieve great things. Our blended working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are.

Who We Are

We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.

At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.

Role Purpose

To provide a variety of legal support to Vodafone’s Consumer Business Unit. Primarily focused on Home Broadband, Content and Security sub team with support to Consumer Legal team projects where necessary.

What you’ll do

o To work with the Consumer Legal Team to deliver excellent legal advice and support to the Consumer Business Unit in a way that embodies Vodafone’s values of speed, simplicity and trust;
o To act as a point of contact within the Consumer Legal Team for Vodafone’s HBB, Content and Security products and services;
o To support the Consumer Business Unit with the launch and development of Vodafone’s products and services in a legally and regulatory compliant way, including advising on the impact of key consumer legislation, drafting and amending customer agreements and advising on customer communications and sales journeys;
o To advise on Vodafone’s marketing and promotions in the context of relevant consumer legislation, CAP and BCAP Codes and Guidance, ASA adjudications and CTSI Pricing Guidance;
o To support the transformation of the Consumer Legal Team to facilitate stakeholders self-serving on appropriate legal advice;
o To be responsible for ensuring that the Consumer Business Unit understands what is required to comply with relevant law and regulation and deliver succinct and precise advice and risk-based reports to senior stakeholders to facilitate decision making;
o To provide ongoing training to ensure that key stakeholders engage as efficiently as possible and in a way that manages key legal and regulatory risks;
o To develop and maintain good working relationships with stakeholders to ensure issues are resolved quickly, and escalating to Senior team members or Lead Counsel where appropriate;
o To collaborate effectively with other parts of Consumer Legal, UK and Group Legal, Privacy, Regulatory and Compliance;
o To keep up-to-date with recent legal and regulatory developments and emerging legal issues that could affect Vodafone’s UK operations and advising the business accordingly.

Who you’ll be;

o Experience as a consumer lawyer/regulatory lawyer in private practice or in house ideally in the technology, media or telecommunications industry;
o Excellent communicator with a professional approach and an ability to communicate complex issues in a clear, logical and convincing manner (both in writing and in person);
o Ability to take a proactive and solutions-focussed approach and a clear understanding of the commercial and legal risks.

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What we offer

We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies.

Together we can

Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website ( for guidance.